Introduction
At First Finance Company (FFC), we are committed to protecting the privacy and security of your personal data. We do not collect any personal data from individuals unless it is explicitly and knowingly provided by them.
When you visit our website, certain technical information may be automatically collected by our web server, such as the domain name of your internet service provider, the pages accessed on our site, and the date and time of access. This information is collected in a manner that does not personally identify you.
We use this data solely for statistical and analytical purposes to understand how visitors interact with our website and to support its improvement. No personally identifiable information is collected or stored during this process.
This Privacy Policy outlines how we collect, use, store, share, and protect your information in accordance with Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016) and other applicable regulations.
What Personal Data We Collect
We only collect personal information that you voluntarily provide or that is required to deliver our services. This may include:
• Identification details (e.g., full name, QID/passport number)
• Contact details (e.g., phone number, email address, mailing address)
• Financial and transactional data
• Government-issued identifiers
• Device and usage information (IP address, browser type)
• Records of communications with us
• Cookies and analytics data (see Section 4)
Legal Basis for Processing
We process your personal data only when we have a valid legal basis, including:
• Your explicit consent
• Contractual necessity (e.g., to provide services)
• Legal obligation (e.g., AML, KYC regulations)
• Legitimate interest (e.g., fraud prevention, service improvement)
• Public interest functions
How We Use Your Personal Data
Your data is used for the following purposes:
• To verify your identity and authenticate access
• To process your transactions and manage your accounts
• To comply with legal and regulatory obligations
• To respond to inquiries, complaints, or disputes
• To enhance our services, products, and platform security
• For internal reporting, analytics, and staff training
• For marketing (only with your consent)
Cookies and Analytics
Our website uses cookies (text files placed on your computer) to improve your experience and maintain secure sessions. These cookies do not collect personal data unless explicitly provided.
We also use Google Analytics, which may transfer data to Google servers in the United States. Google uses this data to analyze website usage, generate activity reports, and provide related services. It may share the data with third parties when legally required or when processing on Google's behalf. Your IP address will not be linked to other Google data.
By using our website, you consent to this data processing. You may opt out via your browser settings or Google’s opt-out tools.
How to refuse the use of cookies
You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalization and "keep me signed in" and "remember me" features.
Consent and Your Rights
You have full control over your data. Your rights include:
• Right to access your personal data
• Right to rectify inaccurate or outdated data
• Right for follow up on your personal transactions
Data Sharing and Transfers
We may share your information, with your consent, in the following cases:
• When legally required, such as for fraud detection, tax evasion, financial crime prevention, regulatory reporting, litigation, or legal defense.
• When we have a legitimate interest, such as risk management, identity verification, or assessing product/service suitability.
• With fund managers providing asset management services to you and brokers representing or dealing with us on your behalf.
• With auditors, regulators, or dispute resolution bodies upon request.
• In case of a dispute related to a contract or financing process involving other parties.
• With government authorities, courts, or regulators when they have a lawful right to access the information.
With fraud prevention agencies for identity checks and anti-money laundering. If fraud is detected, access to services, financing, or employment may be denied.
If data is transferred outside Qatar (e.g., for analytics or cloud services), we ensure compliance with applicable cross-border data protection safeguards.
Data Retention
We retain your information to continue providing services, manage our relationship with you, verify your identity, prevent fraud, and assess product suitability.
Your data will be kept for as long as you maintain a relationship with us or use our platforms (e.g., mobile apps or websites).
Even after your relationship with us ends, we may retain your data to handle inquiries or complaints, comply with legal obligations, or protect our legal and business interests, resolve disputes or respond to legal claims.
When data is no longer needed, we securely delete or anonymize it.
Data Security
We implement robust technical and organizational measures, including:
• Encryption and secure transmission (e.g., HTTPS)
• Role-based access controls
• Multi-factor authentication
• Secure data storage and retention protocols
• Regular audits and staff training
All employees and vendors are contractually bound to respect data confidentiality.
What We Expect from You
You are responsible for ensuring that all the information you provide is accurate and up to date. Please notify us promptly of any changes.
If you provide information about another individual connected to your account, you must inform them of the details shared with us, ensure they consent to our use of that information, and let them know how they can access and correct it if needed.
Changes to this Policy
If we update this Privacy Policy, we will:
• Notify you via website pop-up
• Archive prior versions for transparency
Contacting Us
If you have any questions or wish to exercise your rights, contact us at:
Finance Company (Q.S.C.) Building, C Ring Road.
P.O. Box: 7258 Doha - Qatar
Phone: (+974) 4455-9999
Fax: (+974) 4455-9955
Email: privacy@ffcqatar.com
Website: www.ffcqatar.com
